FAQ

During the standard warranty ,StarCharge will provide Quality Spare Parts and remote technical support.as per "StarCharge Product Warranty "

SLA based maintenance support can be customized as per Customer's requirement , StarCharge Provide Bronze/Sliver/Gold level SLA support service which refer to “StarCharge SLA Based Service”

the Standard warranty is 2 years with sold equipment, and can be extended up to 8 years, the Cost shall be provided in the commercial part.

The Star Charge shall not have any obligation to provide free maintenance and support in the following circumstances:

a.Force majeure, such as fire, flood, lightning strike,earthquake, war, etc.

b.Star Charge charging equipment is used outside its intended purpose and/or outside its design parameters.

c.Star Charge charging equipment is exposed to acts of nature, vandalism, misuse, normal wear and tear, negligence, accident, over voltage,abnormal physical or electrical stress (power surges, power outages, etc.) or other causes outside the control of Star Charge.

d.Any unauthorized opening, demounting or moving of Star Charge charging equipment is not covered.

e.Star Charge chargers must be stored, installed, operated and maintained and/or stored according to Star Charge instructions and may not be left without power for an extended period of time.

f.Charging equipment comprised of materials provided by or a design specified by purchaser.

g.Star Charge charging equipment not purchased from Star Charge or its authorized sales channel.

h.Consumable parts, such as cables ,are not covered by warranty.

i.Combination, modification or service by anyone without the authorization of SELLER or its authorized representative.

j.Travel and off-site labor are not covered by warranty

k.Warranty obligations do not include onsite restoration, replacement or re-installation service.

for more information refer to "Star Charge Product Standard Warranty"

The standard warranty period is 24 months for all charger, starting from the date of the first installation, or no longer than 27 months for charger from delivery.

1 year, The replaced spare parts are subject to the warranty period of the original contract equipment.

Standard warranty period is 24 months ;Extended Warranty Option up to 8 years total with cost.