EN
Contact Us
d6_banpc.jpg

FAQ

  • Hotline response time

    Customer will handle 1st level maintenance with own team. Starcharge will be available to support 2nd Level, If Hotline support is needed from Starcharge , Response time will be within 60mins

  • Procedure to open after-sales request (diagnostic sheet) / under warranty duration ?

    Contact customer service to submit fault details, send the after‑sales diagnostic sheet per instructions, and we will handle it subject to contract and warranty terms.

  • Warranty SLA's

    SLA based maintenance support can be customized as per Customer requirement ， StarCharge Provide Bronze/Sliver/Gold level SLA support service which refer to “StarCharge SLA Based Service”

  • Nomination of a technical contact for Customer Project follow-up support

    StarCharge allocates service contacts by country/region for follow‑up to respond to your service needs in a timely manner.

  • How to ensure the quality of after-sales service for StarCharge

    StarCharge have Professional Human Resource, Standard Operation Procedure, and Powerful Information Management Platform enable StarCharge to present competent Sincere Services to global customers.

  • Does StarCharge have experience in customizing chargers for luxury cars

    Supply DC HPC systems to Mercedes-Benz, Porsche;

    Supply low-power DC V2G wallbox to BMW;

    Supply AC wallbox solutions to Audi, Volvo, JLR, Maserati,

Everyone is an entrepreneur

Contact Us