FAQ

Chang'an Auto: Private AC chargers (customized solution, GB/T), 2020-2025

Dongfeng M: exclusive development and supply of AC (7kw, 11kw), DC (30kw) chargers (customized solution, GB/T), 2020-2025

GAC Toyota, GAC Honda: Private AC chargers (customized solution, GB/T, 2021-2025)

Volvo Cars: AC chargers (customized solution, GB/T, 2023-2026)

MG: AC chargers (customized solution for global application, 2022-2025)

BMW: DC wallbox V2G (customized solution for global application, 2023-2029)

Main office: Changzhou, China - global HQ, R&D, manufacturing, test, CPO;

Branch office in China - Nanjing: R&D smart energy & low-power DC V2X; Hangzhou: R&D smart energy;

Branch office abroad - Singapore: APAC area HQ; Rüsselsheim, Germany: EU HQ; Fremont USA: Americas HQ; managing local business and customer services locally.

Full-time employee: around 4,200 based in China (at HQ and different cities); 70 in APAC area; 50 in Europe (at EU HQ and other countries); 20 in USA (mainly based in Fremont).

Star Charge started domestic charging services since 2014, the year when the company set up.

1.In the situation that Customer can not conduct commissioning inhouse, StarCharge will provide Commissioning service base on Commissioning unit price which will be quoted.

2.Customer prefer Star Charge to provide Preventive maintenance services, the service shall be quoted as this service is not covered by the standard warranty.

StarCharge provides on-site Commissioning for 1-2 chargers at the beginning of the project, while serving as an On Job Training for Customer engineer. The subsequent Commissioning work for large-scale equipment is the responsible by Customer engineer

During the standard warranty period, StarCharge can provide 1-3 remote training services on the operation and maintenance of charger; Additional remote/on-site training needs within/outside the warranty period are chargeable service items;