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FAQ

  • Why does the charger show offline?

    When the charger shows offline, it is usually caused by abnormal network connection, abnormal power supply or device hardware failure. Please check the network and power supply status. If the problem persists, please contact customer service.

  • What to do if the charging gun cannot be unplugged?

    If the charging gun cannot be pulled out, it is mostly caused by the vehicle lock mechanism remaining locked or gun‑head jamming. Please stop charging, unlock your vehicle, wait several seconds and try again. Do not pull forcibly if it still cannot be unplugged, contact customer service for assistance.

  • Can the charger be used outdoors in all‑weather conditions?

    Our outdoor chargers support all-weather operation with dustproof, waterproof, lightning protection and wide temperature adaptability. 

  • What are the requirements for charger installation?

    Standard installation conditions include qualified power capacity, grounding, flat installation site and valid network. We provide site survey and technical guidance.

  • Does the charger support multiple activation methods such as QR‑code scanning, card swiping and mini‑program?

    The charger supports card swiping, QR code scanning, cloud platform and mini-program control. Available functions depend on device model and project configuration.

  • Is the charger compatible with all new‑energy vehicle models？

    The charger supports most mainstream new energy vehicles. Individual customized models may have compatibility differences.

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