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FAQ

  • Does StarCharge can provide visual troubleshooting steps for customers?

    End Customer Can report the issue/fault to Customer care via Phone/email/web/app, the trouble ticket shall be registered in the StarCharge System and Assigned to the Engineer/Expert to troubleshot by Customer care, the End User can track the progress(processing steps and status) of the TT via the provided tool by StarCharge

  • Nomination of a technical contact for Customer Project follow-up support

    Assign different service head to track according to different countries,for example, the ROW is Alex

    +86-18086096246

    tongping.yu@wbstar.com

    and EU is Rohit Batra,

    +49-15224744024

    r.batra@starcharge.com


  • Time to answer a request for quotation

    It depends on what kind of service quotation is provided and there is sufficient communication and confirmation between both parties

  • Pricing of training courses (beyond those provided free of charge)

    800 USD/Day depending upon training needs + fooding and lodging

  • What kind of training sessions Does starCharge provides?

    Basic product training，Middle product training，High technical training，Advanced operation training,starCharge also can provide Custom Training as per customer required.

  • Does StarCharge Provides free firmware?

    During the standard warranty period, remote firmware upgrade services for charger can be provided for free. Out of warranty period, charger firmware is provided for free. Remote firmware upgrade services are charged on a per visit basis, and the specific price is subject to the price agreed upon by both parties.

    Extra customized feature/function will charge accordingly as per development effort


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