FAQ

>95%

StarCharge have Professional Human Resource, Standard Operation Procedure, and Powerful Information Management Platform enable StarCharge to present competent Sincere Services to global customers.

StarCharge have Rich OEM Support Experience-Fully understand OEM business and requirements for easy adaption Where is your business, we are right beside you ,for more information about installation service please contact our expert though dedicated web portal.

Starlink connective solutions support dual platform with single or dual platform for a uplink flexibility,the Maintenance Feature Including

as below:

- Real-time status and usage statistics

- OTA updates,

- CSR(Charging Success Rate) monitoring,

- Log & Diagnostics,

- Remote troubleshooting

- Proactive alarm

Two(2) years standard warranty shall be included with the sold product(Wallbox) which cover the Quality Spare parts and remote technical support as per "StarCharge Product Warranty "

SLA based maintenance support can be customized as per Customer requirement ， StarCharge Provide Bronze/Sliver/Gold level SLA support service which refer to “StarCharge SLA Based Service”

the Standard warranty is 2 years with sold equipment, and can be extended up to 8 years, the Cost shall be provided in the commercial part.