FAQ

The Star Charge shall not have any obligation to provide free maintenance and support in the following circumstances: 

a.Force majeure, such as fire, flood, lightning strike,earthquake, war, etc.

b.Star Charge charging equipment is used outside its intended purpose and/or outside its design parameters.

c.Star Charge charging equipment is exposed to acts of nature, vandalism, misuse, normal wear and tear, negligence, accident, over voltage,abnormal physical or electrical stress (power surges, power outages, etc.) or other causes outside the control of Star Charge.

d.Any unauthorized opening, demounting or moving of Star Charge charging equipment is not covered.

e.Star Charge chargers must be stored, installed, operated and maintained and/or stored according to Star Charge instructions and may not be left without power for an extended period of time.

f.Charging equipment comprised of materials provided by or a design specified by purchaser.

g.Star Charge charging equipment not purchased from Star Charge or its authorized sales channel.

h.Consumable parts, such as cables ,are not covered by warranty.

i.Combination, modification or service by anyone without the authorization of SELLER or its authorized representative.

j.Travel and off-site labor are not covered by warranty

k.Warranty obligations do not include onsite restoration, replacement or re-installation service.

for more information refer to "Star Charge Product Standard Warranty"

During the standard warranty ,StarCharge will provide Quality Spare Parts and remote technical support.as per "StarCharge Product Warranty "

StarCharge ensures that the provided products meet all on-site requirements in terms of performance and functionality. Before leaving the factory, the equipment will undergo safety testing, EMC, EMI, and other tests.

StarCharge recommend customer to purchase safe stock to insure the timely deliveries

StarCharge offers 7×24‑hour hotline service