EN
Contact Us
d6_banpc.jpg

FAQ

  • Does StarCharge Provides free firmware update?

    During the standard warranty period, remote firmware upgrade services for charger can be provided for free. Out of warranty period, charger firmware is provided for free. Remote firmware upgrade services are charged on a per visit basis, and the specific price is subject to the price agreed upon by both parties.

    Extra customized feature/function will charge accordingly as per development effort

  • Reactive Maintenance Frequency and unscheduled spare parts replacement

    Reactive maintenance is Tickets Basis( ITR system) , provide 5year warranty with spare parts support

    StarCharge use ITR(Issue to Resolved) System to register the trouble ticket and track the L1/L2/L3 support and resolution which base on the ticket's severity/priority to route. and The resolution action will via OAM(work order system) to perform and final verification and closing of TT(trouble tickets)


  • Extended warranty service policy

    Extended warranty services include spare parts and remote support costs

  • During the warranty period, if the product malfunctions due to its own reasons, the seller shall provide free on-site service or replacement service. During the warranty period, if the fault is caused by the buyer's own reasons or occurs outside the warranty period, the seller shall provide replacement or on-site repair services at a discounted price.

    YES

  • Does StarCharge provide free remote installation guidance services?

    StarCharge provides free remote installation guidance and training.

  • Lifecycle of Charger

    AC Chager 5 years

    DC Charger 10 years


Co-Building the World's Mobile Energy Network Ecosystem

Contact Us