Operation and
Maintenance Services
Driven by a customer‑centric approach, we operate a 7×24 service network across 70+ countries with multilingual support. With local teams and spare parts hubs in Asia‑Pacific, the Middle East, Europe, and the Americas, and a strong partner network of 70+ certified providers, we have built a three‑tier service system around the ITR (Issue to Resolution) framework — integrating R&D, technical support, and on‑ground response to deliver timely, professional, and dependable service to every customer.
Who We Are
Our Service
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Warranty Service
Standard warranty service.
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Technical Support Services
Commissioning, preventive maintenance, troubleshooting, service solutions.
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Spare Parts Services
Safety stock, spare parts allocation, warehousing & logistics, spare parts return.
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System Platform Services
Digitalized ticketing & end‑to‑end process management.
Daily spare parts management (application, allocation, warehousing, outbound).
Intelligent operational data monitoring for chargers.
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Training Services
O&M skill training & certification (product knowledge, daily maintenance, troubleshooting etc.).
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Value-Added Services
SLA time‑effect services, extended warranty, direct purchase of original accessories with maintenance services.
SLA time-effect gu.
