Juno AC Charger 9.6/12kW

Consumers can purchase directly on Amazon. Before purchase, customer service first asks the consumer about the car's make, model, charging connector, and the preferred wiring method, and recommends the matching charger model based on that information. Once the model is confirmed, the consumer can place the order on the corresponding Amazon product page.For reference, the general EV charger installation process found through web search:1. Assess needs and prepare: determine the charging level and check the capacity of the home distribution panel.2. Obtain the property owner's consent: if it is an apartment or a townhouse, contact the HOA or the landlord and apply for and obtain approval.3. Apply for permits: in accordance with local regulations, submit electrical or building permit applications to the relevant government departments (usually building or planning).4. Hire a professional installer: have a licensed electrician perform the installation.5. Apply for inspection: after installation is complete, contact the local department for a final inspection.

Currently, models cannot be listed: basically all mainstream models currently on the market can be supported.Different vehicle models may use different charging connectors, so the consumer's car make, model, year, and charging connector must be confirmed first. Customer service confirms whether the connector matches based on the vehicle information and recommends the corresponding charger model.

The product is shipped by Amazon (FBA) warehouses. After the order is placed, Amazon will arrange shipment as soon as possible based on warehouse inventory, and the estimated shipping time is usually shown on the order page.Buyers can log in to their Amazon account and check the latest shipping status on the "Your Orders" page.

All orders are delivered by Amazon Fulfillment (FBA). The actual carrier is automatically arranged by Amazon based on the buyer's shipping address, and may include Amazon Logistics, UPS, USPS, FedEx, etc.The actual delivery method is subject to the logistics information shown after the order ships.

The estimated delivery date is displayed on the checkout and payment pages before the order is placed, and depends on the buyer's shipping address, inventory availability, and delivery method.After ordering, the buyer can check the latest estimated delivery date and logistics information under "Your Orders".

Yes — Pacific Insurance "Export Products Comprehensive Commercial Liability Insurance"

No installation service is provided.

See the User Manual.

See the User Manual.

The products currently shipped are not equipped with a card-swipe function.First plug in the connector, then place the charging card on the card-swipe area; the charger breathing green indicates that charging has started.

See the User Manual.

See the User Manual.

See the User Manual.

Yes, it can be shared with family and friends.

Once "plug-and-charge" is turned off, the user must start charging via Bluetooth or WiFi; apart from the family and friends with whom the owner has shared access, no one else can start charging.

When scheduled charging is set, the charger is generally locked once the vehicle is locked, and others cannot charge. If the vehicle cannot be locked, or the connector was not plugged in beforehand, others are able to charge.

First set up scheduled charging on the vehicle side, then start charging from the charger; at the scheduled time, charging will start automatically.

Set it up in the Charging Schedule module; see the User Manual for details.

After installation, simply power it on normally and bind the app; it will then work as expected.

See the User Manual, "App Introduction" section.

No.

If the buyer has already received the item and the item has a quality issue or shipping damage, please contact us first and describe the specifics; we will assist as soon as possible.If it meets Amazon's and the product warranty policies, we will provide a corresponding solution based on the actual situation.

If the item has already been received and there is a quality issue or abnormal behavior, please have the buyer contact us first and describe the specifics.Based on the product issue, the order information, and Amazon's after-sales policy, we will provide the buyer with a corresponding solution.

If the buyer needs to return the item, they can log in to their Amazon account, go to "Your Orders", find the corresponding order, click "Return or Replace Items", and submit the return request as prompted on the page.

Check whether the connector and the vehicle-side connection are properly seated.

Observe whether it recovers automatically. If not, power the charger off and on again, provided it is safe to do so and compliant with regulations, and check whether the fault persists. If it does, contact after-sales support.

Once the issue has been fully diagnosed and confirmed to be unresolvable remotely, make a record and replace the unit directly.