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FAQ

  • Can firmware be updated remotely

    Can be upgraded through Customer's OCPP platform or on-site upgrade

  • Ev Charger monitoring software provided free of cost

    Can be monitored through Customer's OCPP platform or use StarCharge OMC backend Operation and maintenance platform (Paid services)

  • In which countries are the Services Agreements available ?

    Global Market

  • Do you Provide your offer in a separate document, showing related SLA per contract type

    SLA is a part of the contract and can be agreed upon in the contract

  • What are the standard SLA services for starCharge?

    SLA based maintenance support can be customized as per Customer requirement ， StarCharge Provide Bronze/Sliver/Gold level SLA support service which as follows:

  • Warranty SLA's

    SLA based maintenance support can be customized as per Customer requirement ， StarCharge Provide Bronze/Sliver/Gold level SLA support service which refer to “StarCharge SLA Based Service”

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