Cooperation consultation: When you learn about enterprise, product, and service information on our official website and wish to cooperate with us in various ways including but not limited to station construction, charger purchase, interconnection, distribution agent, and marketing, you may leave your personal information including: name, phone, email, country, province, city, company name, demand type, and demand description. We will contact you through the contact information contained in your personal information.

Customer service: When you contact our customer service, our system may record the communication between you and the customer service, and use your account information for identity verification. When you need our customer service, we may query your relevant order information to provide you with appropriate help and processing. When you need customer service to assist you in modifying relevant information, you may also need to provide additional information beyond the above to complete the modification.

To improve the security of your use of the services we provide, and to more accurately prevent phishing website fraud and Trojan viruses, we may use or integrate your personal information and information obtained from our affiliates and partners with your authorization or shared according to law, to comprehensively judge your account and transaction risks based on your usage habits and common software information, including verifying identity, preventing, discovering, and investigating potential fraud, network viruses, cyber attacks, and other security risks, as well as behaviors that violate our or affiliates' agreements, policies, or rules, to protect your, other users', our or affiliates' legitimate rights and interests, and record some links ("URLs") that we consider risky.

Cookie and similar device information identification technologies are widely used in the internet. When you use our products/services, we may use related technologies to send one or more Cookies or anonymous identifiers ("Cookies") to your device to collect, identify, and store information about your access to and use of our products/services. We use Cookies mainly to ensure the secure and efficient operation of products and services, help you have a more relaxed access experience, improve products and services, and simplify the steps and processes for you to fill out forms. We will not use Cookies for any purpose other than those described in this privacy policy.

You can manage or delete Cookies according to your preferences. Most browsers automatically accept Cookies, but you can usually modify your browser settings to reject Cookies as needed. In addition, you can also clear all Cookies saved in the software, but you may not be able to use features or services that depend on Cookies as a result.

Please be fully aware that according to laws and regulations, when the following legitimate reasons exist, we do not need to obtain your authorization and consent to collect your personal information:

1. Necessary for entering into and performing a contract to which you are a party;
2. Necessary for fulfilling statutory duties or legal obligations, such as statutory duties or legal obligations directly related to national security, national defense security, public security, and judicial investigation, prosecution, trial, and judgment execution;
3. Necessary to protect the life, health, and property safety of natural persons in case of emergency public health events or other emergency situations;
4. Processing personal information within a reasonable scope for news reporting, public opinion supervision, and other acts for public interest;
5. Processing personal information within a reasonable scope in accordance with the provisions of the Personal Information Protection Law of the People's Republic of China regarding personal information that has been publicly disclosed by the individual or otherwise legally disclosed;
6. Other circumstances provided by laws and administrative regulations.

We treat your personal information with a high duty of diligence. Unless we have your authorized consent or comply with other legal bases related to laws and regulations, we will not provide your personal information to any other company, organization, or individual.

Some of the products/services we provide require the participation of third parties to complete, so we may provide some of your personal information to our affiliates and third-party service providers or partners to ensure and optimize the products/services we provide to you. We will strictly restrict and manage the external provision of personal information in accordance with laws and regulations.

1. Prior explicit consent or authorization obtained from you.
2. To achieve product/service functions. To achieve product capabilities or provide services to you, we will provide your personal information to the following third parties.
   - Our affiliates: We will share your information among affiliates under unified management, control, or with significant interests, and are bound by the purposes declared in this privacy policy. If our affiliates change the purpose of personal information processing, they will seek your authorization and consent again.
3. Provided according to applicable laws and regulations, administrative or judicial requirements. For example: ① Providing your information according to the requirements of laws and regulations, legal procedures, or competent administrative and judicial authorities.
4. To handle disputes or controversies between you and others at your request.
5. Rights protection. When it is truly necessary within the scope required or permitted by laws and regulations to protect the interests, property, or safety of us, our affiliates or partners, you or other users, or the public from damage.
6. Research on new projects and services. To provide you with better services, we may explore and advance potential business cooperation projects with third-party partners, and may share some of your personal information with potential business partners after appropriate processing such as de-identification and anonymization.

We will not transfer your personal information to any company, organization, or individual without your explicit consent.

When we are involved in transactions such as merger, acquisition, division, dissolution, or asset transfer involving personal information transfer, before transferring your personal information, we will inform you of the recipient's name and contact information, and require the company, organization, or individual receiving your personal information to continue to be bound by this privacy policy. Otherwise, we will require that company, organization, or individual to seek your authorization and consent again.

We will comply with relevant laws and regulations to keep your personal information confidential. We will not actively disclose personal information that you have not disclosed yourself, unless required by laws and regulations or with your separate consent.

Please be fully aware that according to laws and regulations, when the following legitimate reasons exist, we do not need to obtain your prior authorization and consent for sharing, transferring, or publicly disclosing your personal information:

1. Necessary for entering into and performing a contract to which you are a party;
2. Necessary for fulfilling statutory duties or legal obligations, such as statutory duties or legal obligations directly related to national security, national defense security, public security, and judicial investigation, prosecution, trial, and judgment execution;
3. Necessary to protect the life, health, and property safety of natural persons in case of emergency public health events or other emergency situations;
4. Processing personal information within a reasonable scope for news reporting, public opinion supervision, and other acts for public interest;
5. Processing personal information within a reasonable scope in accordance with the Personal Information Protection Law of the People's Republic of China regarding personal information that has been publicly disclosed by the individual or otherwise legally disclosed;
6. Other circumstances provided by laws and administrative regulations.

You can exercise your rights, including access, correction, deletion, and authorization management, through "Contact Us."

For your reasonable requests, we generally do not charge fees, but for repeated requests that exceed reasonable limits, we may charge a certain cost fee based on the situation. For requests that are unnecessarily repetitive, require excessive technical means (for example, require developing new systems or fundamentally changing current practices), pose a risk to the legitimate rights and interests of others, or are extremely impractical (for example, involve information stored on backup tapes), we may decline to fulfill them.

Notwithstanding the above provisions, we cannot respond to your requests in the following situations:

1. Necessary for entering into and performing a contract with you;
2. Necessary for us to fulfill responsibilities or obligations prescribed by laws and regulations;
3. Directly related to national security or national defense security;
4. Directly related to public security, public health, or major public interests;
5. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
6. Necessary to protect the life, health, or property safety of you or others in emergency situations;
7. Processing personal information within a reasonable scope for news reporting, public opinion supervision, and other acts for public interest;
8. Where there is sufficient evidence that you have subjective malice or abuse of rights;
9. Processing within a reasonable scope personal information that has been publicly disclosed by the individual or otherwise legally disclosed in accordance with the Personal Information Protection Law of the People's Republic of China;
10. Where responding to your request would cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
11. May involve trade secrets;
12. Other circumstances provided by laws and regulations.

We attach great importance to the security of your personal information. We have adopted security protection measures that meet industry standards and are reasonably feasible to protect your information and prevent personal information from being accessed, disclosed, used, modified, damaged, or lost without authorization. For example, we use encryption technology to improve the security of personal information. Data exchanged between your browser and server is protected by SSL protocol encryption, and we provide HTTPS protocol secure browsing. We use trusted protection mechanisms to prevent personal information from malicious attacks. We deploy access control mechanisms to ensure that only authorized personnel can access personal information. We regularly hold information security and privacy protection training courses to strengthen employees' awareness of the importance of protecting personal information.

We have passed internationally authoritative security certifications such as ISO27001, ISO27701, ISO37301, and TISAX industry certifications. We have established good coordination and communication mechanisms with regulatory authorities and third-party evaluation institutions to timely resist and address various information security threats and provide comprehensive protection for your information security.

In the unfortunate event of a personal information security incident, we will immediately establish an emergency leadership group for personal information security incidents, activate emergency response plans, prevent the expansion of security incidents, and promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will promptly inform you of the incident-related situations by email, letter, phone, push notification, etc. When it is difficult to inform individually, we will issue announcements in reasonable and effective ways. At the same time, we will proactively report the handling of personal information security incidents in accordance with regulatory requirements.

The internet is not an absolutely secure environment. We strongly recommend that you use secure methods and complex passwords to help us ensure the security of your account. If you find that your personal information has been leaked, especially if your account or password has been compromised, please contact us immediately through the method provided in "Contact Us" so that we can take appropriate measures.

We also ask for your understanding that due to technical limitations and possible malicious methods, in the internet environment, even if we make every effort to strengthen security measures, it is impossible to always guarantee 100% security of information. We will do our best to ensure the security of the personal information you provide to us.

We have embedded privacy protection concepts into product design in accordance with industry best practices. Specifically, we have established privacy compliance specialists who go deep into business lines to ensure that privacy protection is embedded in all aspects of business planning and design, product or system development, design, and verification, and have achieved digital management of the above requirements.

We have also established the "Three Lines of Defense" — business unit self-inspection, privacy compliance professional team audit, and internal and external audit — to achieve a closed-loop management of measurement, audit, and inspection.