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Question
In order to improve the Quality&Services of our products better, we have conducted the following questionnaire based on relevant contents. Appericate for your time and your truthfully feedback will be helpful to our continuous improvement.
Customer Satisfaction Questionnaire
Client company
Country / region
Product quality
1. Are you satisfied with the quality and appearance of the product?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
2. Are you satisfied with the ease of charging of our products?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
3. Are you satisfied with the charging stability of our products?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
4. Are you satisfied with the packaging integrity of product?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
HSF
5. Does the product meet environmental requirements?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
Product price
6. Are you satisfied with the price of our equipment?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
7. Are you satisfied with the price of our after-sales service (installation, commissioning, operation and maintenance, spare parts)?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
Delivery status
8. Are you satisfied with the speed and quality of our product delivery?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
9. Are there any quality or delivery issues that cause your company's production or supply to be interrupted?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
10. Are you satisfied with the delivery and quality of our spare parts?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
After-sales and service attitude
11. Are you satisfied with the speed and quality of our after-sales operation and maintenance issues?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
12. Are you satisfied with the service attitude and professionalism of our after-sales/customer service staff?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
13. Are you satisfied with the product training organized by our company?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
14. Are you satisfied with the channels for obtaining our technical support?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
15. Are you willing to purchase our products and services again?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
16. Would you like to recommend our products and services to others?
Very satisfied
Satisfied
Average
Not satisfied
Very dissatisfied
Customer perception (optional)
17. Do you know of other similar suppliers?
Yes
No
Please list 3~5 supplier
Compared with other suppliers of the same type, what level do you think Starcharge is in in the following aspects?
The best
Not bad
Generally
Not too good
Very bad
Brand
Product price
Product delivery
Product quality
Product warranty period
Pre-sales and after-sales services
Customer demands survey
18. Do you understand the SLA requirements in the contract between the two parties?
very understanding
Understand
General
Not very understanding
Don’t understand
19. Do you understand and implement the equipment inspection and maintenance requirements in our product manual?
Understand and implement
Understand and partially implement
Understand but not implemented
Don't understand but implement it
Don't understand and don't implement it
20. Are you willing to understand and accept the warranty paid renewal service provided by our company?
Very willing
willing
General
Unwilling
Very reluctant
21. As for repairable spare parts, are you willing to accept the use of spare parts that have been repaired by our company and passed reliable testing during the product warranty period?
Very willing
willing
General
Unwilling
Very reluctant
22. Are you willing to learn about and join the plan to build a product testing site with Star Charge?
Very willing
willing
General
Unwilling
Very reluctant
23. Do you have any unresolved product quality/charging glitches or any other issues?
Yes
No
Problem Description
What suggestions and requirements do you have for our company to continuously improve service quality?
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