{"id":10161,"date":"2025-07-09T15:00:49","date_gmt":"2025-07-09T22:00:49","guid":{"rendered":"https:\/\/www.starcharge.com\/am\/?post_type=solutions&p=10161"},"modified":"2025-08-05T15:58:30","modified_gmt":"2025-08-05T22:58:30","slug":"service","status":"publish","type":"solutions","link":"https:\/\/www.starcharge.com\/am\/solutions\/service\/","title":{"rendered":"Service"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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StarCharge Service<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Offering fast, efficient service solutions with prompt response and seamless execution.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Standard Warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Extended Warranty<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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– 2 years free parts replacement<\/p>

– Free remote support (pre-scheduled)<\/p>

– Technical Documentation provided (manuals, diagrams, updates, etc.)<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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– Same coverage as Standard, offered on a yearly basis<\/p>

– Technical Documentation provided (manuals, diagrams, updates, etc.)<\/p>

– Recommended with SLA packages<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Service Level Agreements (SLAs)<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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– Only two clear choices: Standard and Premium SLA<\/p>

– Standard SLA: Issues resolved within 7 business days<\/p>

– Premium SLA: Priority handling and 3-day resolution commitment<\/p>

– Designed to align with your operational guarantees and growth<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Redefining SLA Success Metrics<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\n\"Customizability\n

We focus on “Time to Resolution” \u2013 not just “Time to Arrival”<\/strong><\/p>\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\n\"Customizability\n

Remote tools let us diagnose issues and order parts before site visits\n<\/strong><\/p>\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\n\"Customizability\n

Technicians arrive with the right parts – reducing second trips<\/strong><\/p>\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\n\"Customizability\n

SLAs built for uptime, not paperwork\n<\/strong><\/p>\n\n<\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Warranty Service & SLA Comparison<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Service Items<\/th>\nStandard Warranty<\/th>\nStandard SLA<\/th>\nPremium SLA<\/th>\n<\/tr>\n
On-Site Commissioning<\/td>\n\u2718<\/td>\n\u2718<\/td>\n\u2714<\/td>\n<\/tr>\n
VPN Connection<\/td>\n\u2718<\/td>\n\u2714<\/td>\n\u2714<\/td>\n<\/tr>\n
OMC Connection<\/td>\n\u2714<\/td>\n\u2714<\/td>\n\u2714<\/td>\n<\/tr>\n
24\/7 Hotline<\/td>\n\u2714<\/td>\n\u2714<\/td>\n\u2714<\/td>\n<\/tr>\n
Issue Ticking System<\/td>\n\u2714<\/td>\n\u2714<\/td>\n\u2714<\/td>\n<\/tr>\n
Remote Support<\/td>\n\u2714<\/td>\n\u2714<\/td>\n\u2714<\/td>\n<\/tr>\n
Remote Diagnostics Response Time<\/td>\nNext Business Day<\/td>\nNext Day<\/td>\nSame Day<\/td>\n<\/tr>\n
On site Service<\/td>\n\u2718<\/td>\n\u2714<\/td>\n\u2714<\/td>\n<\/tr>\n
Dedicated Resolution Time<\/td>\n\u2718<\/td>\n7 Business Days*<\/td>\n3 Business Days*<\/td>\n<\/tr>\n
Health Report<\/td>\n\u2718<\/td>\nQuarterly<\/td>\nAs often as Requested<\/td>\n<\/tr>\n
Dedicated Customer Care<\/td>\n\u2718<\/td>\n\u2718<\/td>\n\u2714<\/td>\n<\/tr>\n
Preventive Maintenance<\/td>\n\u2718<\/td>\nAnnually<\/td>\nAs often as Required<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\u2013 \u00a0 Excludes Firmware Revisions Needed<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Slogan – Porttitor pretium dui donec at quam nec.<\/p>\n","protected":false},"author":7,"featured_media":4881,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"solutions-category":[],"class_list":["post-10161","solutions","type-solutions","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nService - United States<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.starcharge.com\/am\/solutions\/service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service - United States\" \/>\n<meta property=\"og:description\" content=\"Slogan - Porttitor pretium dui donec at quam nec.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.starcharge.com\/am\/solutions\/service\/\" \/>\n<meta property=\"og:site_name\" content=\"United States\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-05T22:58:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.starcharge.com\/am\/wp-content\/uploads\/sites\/3\/2024\/06\/Residential-solutions.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"844\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.starcharge.com\/am\/solutions\/service\/\",\"url\":\"https:\/\/www.starcharge.com\/am\/solutions\/service\/\",\"name\":\"Service - 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